On Demand Software White Papers

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Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

Security and high availability in cloud computing environments
sponsored by IBM
WHITE PAPER: This white paper provides a comprehensive overview of cloud benefits and points out risks that businesses should be aware of before getting started. Explore a framework designed to help you overcome security related concerns and ensure high availability in your cloud environment.
Posted: 05 Mar 2012 | Published: 01 Jun 2011

IBM

The Zen of Guaranteed Application Performance
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Application performance is business performance – yet eliminating frustration and providing app happiness can be a harrowing task. This resource outlines how to gain the control, visibility, and automated intelligence you need for your apps – and business – to be successful.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

IPANEMA TECHNOLOGIES

Tapping Cloud-Based ERP Solutions to Capture Global Business Opportunities
sponsored by NetSuite
WHITE PAPER: This resource examines the challenges of launching international operations, and describes what you should look for when selecting a global financial reporting and consolidation tool. Also inside, discover whether cloud-based ERP is the right move for you.
Posted: 12 Feb 2014 | Published: 31 Jul 2013

NetSuite

Toshiba Launches Smart Social Infrastructure Through a Flexible, Scalable Cloud Solution
sponsored by IBM
WHITE PAPER: To advance its initiative, Toshiba required a more flexible, scalable cloud solution capable of supporting a wide range of complex projects. This whitepaper highlights the cloud software Toshiba implemented to provide an extensible cloud management framework.
Posted: 10 Dec 2014 | Published: 30 Apr 2014

IBM

The Quest for a Cloud Integration Strategy
sponsored by DellEMC and Intel®
WHITE PAPER: This paper discusses how it is equally critical that businesses consider the need for scalability- both in terms of the growth of the customer base and the expansion of back-office solutions to include future purchases of SaaS, PaaS, and cloud computing applications.
Posted: 18 Jun 2012 | Published: 31 Oct 2011

DellEMC and Intel®

EMA Radar™ for Integration Technologies for Hybrid Cloud
sponsored by Adeptia
WHITE PAPER: Today's companies are increasingly wrestling with the integration challenges associated with managing a mix of on-premise, Software as a Service (SaaS), and public cloud-hosted apps. This research report analyzes the top cloud integration technologies companies are using today.
Posted: 04 Jun 2013 | Published: 30 Nov 2012

Adeptia

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

Security and High Availability in Cloud Computing Environments
sponsored by IBM
WHITE PAPER: Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. Take a look at this exclusive resource to learn how adopting cloud technology can be an affordable way to get access to a dynamically scalable, virtualized computing environment.
Posted: 28 Jul 2011 | Published: 28 Jul 2011

IBM