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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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Hacking, cracking, and cyber crimes can wreak havoc on an organization. This white paper discusses ten common methods hackers use to breach your existing security, and what you can do to protect yourself.
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In this white paper, learn how data mining and statistical analysis can dramatically improve patient care and satisfaction without stretching your budget.
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In the face of unprecedented web threat level growth, CSC CloudProtection for Mail and Web delivers protection of the very highest quality for thousands of businesses worldwide. Read this white paper to learn more about today's web threats and how your business can protect itself against them comprehensively and cost-effectively.
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Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
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This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
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In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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this white paper demonstrates how, by reforming health care delivery, implementing appropriate technology, and reshaping the medical establishment which supports efficiency and effectiveness, America can provide the best value in health care services for its citizens.
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This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
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This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.