Customer Experience White Papers

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11 Usability Rules for IT Developers
sponsored by OutSystems
WHITE PAPER: In this resource, learn how to take usability into consideration from the start of an app development project, and discover 11 usability rules particular for IT developers, to help you better understand and cater to your users.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

OutSystems

Magic Quadrant for Security Information and Event Management
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data.
Posted: 19 Sep 2012 | Published: 19 Sep 2012

Hewlett-Packard Enterprise

Citrix Xendesktop : Desktop Virtualization for all – Technical overview
sponsored by Citrix
WHITE PAPER: In this whitepaper, you’ll find a discussion of the various options that FlexCast provides to help meet the computing requirements of various user types.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

Citrix

E-Procurement Usability: The Good, The Bad and The Ugly
sponsored by Simplifying-IT
WHITE PAPER: A costly, complicated migration to a best-of-breed e-Procurement platform is not the only way to achieve a consumer-friendly user interface (UI) and ensure user adoption. Read this paper to discover a cost-effective alternative that allows SAP ERP users to leverage their existing infrastructure to achieve e-Procurement adoption.
Posted: 09 Jan 2012 | Published: 31 Jul 2010

All resources sponsored by Simplifying-IT

Consider the User Experience and Operational Efficiency
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Cisco Systems, Inc.

Vision Document Template
sponsored by OutSystems
WHITE PAPER: This helpful resource offers a vision guide for delivering any application with top-notch user experience throughout the lifecycle. Inside, you'll get a step-by-step outline (with tips) of what you need to consider during application development, from defining usage scenarios to prioritizing tasks to outlining navigation.
Posted: 05 Sep 2013 | Published: 05 Sep 2013

OutSystems

Streaming Multimedia More Smoothly
sponsored by QUALCOMM Incorporated
WHITE PAPER: In this white paper, readers will discover how they can take advantage of Web Technologies optimizations to provide a user experience befitting the truly mobile Web.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

QUALCOMM Incorporated

Solution Brief: SAP and Blue Coat
sponsored by BlueCoat
WHITE PAPER: Blue Coat’s WAN Optimization technology is especially well suited to improving response times and reducing bandwidth consumption for SAP users, by prioritizing SAP applications and guaranteeing performance over non-critical or recreational traffic.
Posted: 08 Apr 2011 | Published: 07 Apr 2011

BlueCoat

The Third Stakeholder: The End-User's Impact on CRM ROI
sponsored by Knoa Software
WHITE PAPER: CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
Posted: 07 Sep 2007 | Published: 07 Sep 2007

Knoa Software

It's Time to Address the Visibility Challenge Surrounding Applications
sponsored by Citrix
WHITE PAPER: Are you ready to solve the application visibility challenge? This resource outlines how a next-gen visibility solution provides the end-to-end visibility you need to win the battle.
Posted: 13 Aug 2013 | Published: 29 Mar 2013

Citrix